Privacy Policy

Who we are

TracksideRacing.AI is a horse racing data analytics platform. When we refer to "we", "us", or "our" in this policy, we mean TracksideRacing.AI.

What data we collect

When you sign up to our mailing list, we collect:

• Your email address
• Your first name (if provided)
• Your IP address (for consent verification)
• The date and time you gave consent
• The consent text you agreed to

Account data

When you create an account in the application, we collect and store:

• Your email address and display name
• Your password — held by our authentication provider in hashed form; we never see or store it ourselves
• Your subscription tier, account role and account status
• Stripe customer and subscription identifiers, billing status and renewal date
• Sign-up and last-login timestamps

Authentication is provided by Amazon Cognito (Amazon Web Services), acting as our data processor, with data held in the AWS eu-west-2 (London) region. Account data is retained until you delete your account — you can do this at any time from Settings inside the application, or by emailing us.

Payment data

Subscription checkout, invoices and payment methods are handled by Stripe. Stripe collects the billing details and payment information needed to process your payment. We do not receive or store your full card number. We retain Stripe identifiers, subscription status and billing dates so we can grant or remove paid access. Stripe's handling of payment data is described in its Privacy Policy.

Why we collect it

We use your data to:

• Send you updates about TracksideRacing.AI, including launch news
• Verify that you consented to receive communications (legal requirement)
• Create and operate your account and provide the features in your chosen tier
• Process subscription payments, invoices, cancellations and payment recovery

Marketing messages rely on your explicit consent. Account and subscription processing is necessary to perform our contract with you. We may retain transaction records where required to meet legal, tax or accounting obligations.

How we store your data

Your data is stored in a secure database. We use Amazon Web Services as our hosting and authentication provider and Stripe to process subscription billing. We do not sell your personal data. Mailing-list data is retained for as long as you remain subscribed — if you unsubscribe, it is deleted within 30 days. Account data is retained until you delete your account. Stripe and financial transaction records may be retained where required for payment, fraud-prevention, legal, tax or accounting purposes.

Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data
• Withdraw consent — unsubscribe at any time using the link in any email we send, or by contacting us

How to unsubscribe or request data deletion

Every email we send contains an unsubscribe link. You can also contact us at admin@tracksideracing.ai to request access to, correction of, or deletion of your data.

Complaints

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) .

Contact

For any questions about this privacy policy or your data, email us at admin@tracksideracing.ai.